Refund policy

At Moon's Lifestyle, customer satisfaction is our priority. If you receive a damaged, defective, or incorrect product, we are happy to assist you with a return or exchange in accordance with the policy below.

1. Return & Exchange Eligibility

You may request a return or exchange if:

  • You received the wrong product.

  • The product is damaged or defective upon delivery.

  • The product has a manufacturing defect.

To be eligible, you must contact us within 3 days of receiving your order.

2. Conditions for Return or Exchange

The product must:

  • Be unused, unwashed, and unworn.

  • Have all original tags, labels, and packaging intact.

  • Be in its original condition.

  • Be accompanied by the order number or proof of purchase.

Moon's Lifestyle reserves the right to inspect the product before approving any return or exchange.

3. Non-Returnable Items

Returns or exchanges will not be accepted for:

  • Products damaged due to customer misuse or improper care.

  • Used, washed, or altered items.

  • Products without original tags or packaging.

  • Products purchased during clearance or special promotional sales, unless they are damaged or incorrect.

  • Requests made after the eligible return period.

4. Exchange Process

Once your request is approved:

  • We will arrange the exchange based on product availability.

  • If the requested size or product is unavailable, you may choose another product of equal value or pay the price difference for a higher-priced item.

5. Return Shipping

  • If the return is due to our mistake (wrong, damaged, or defective product), Moon's Lifestyle will bear the return shipping cost.

  • For exchanges requested for reasons other than our error (such as size preference, if accepted), the customer may be responsible for the shipping charges.

6. How to Request a Return or Exchange

Please contact our customer support with:

  • Your Order Number

  • Your Name

  • Photos of the product (if damaged, defective, or incorrect)

  • A brief description of the issue

Our support team will guide you through the return or exchange process.

Contact Us

Moon's Lifestyle
Brands: Moon's & Cherie
Email: support@moonslifestyle.com